Refund and Returns Policy

1. Our Commitment

At Kanakashri Fashion, we want you to love what you order!
Every product is carefully checked and packed before dispatch. However, if you receive a wrong, defective, or damaged item, we’re happy to help with an exchange or refund as per the policy below.

2. Eligibility for Return / Exchange

You can request a return or exchange if:

  • The product is damaged, defective, or different from what you ordered.

  • You raise a request within 48 hours of delivery.

  • The product is unused, unwashed, and in its original packaging with tags intact.

Returns will not be accepted for:

  • Products purchased during sale, clearance, or offer periods.

  • Customized, stitched, or altered products.

  • Minor variations in color, texture, or embroidery due to digital photography or fabric nature.

3. How to Request a Return or Exchange

  1. Email us at 📧 support@yuktiaira.in within 48 hours of delivery.

  2. Mention your order number, reason for return, and attach clear photos of the product.

  3. Our support team will review your request and confirm eligibility.

  4. Once approved, we’ll share return shipping instructions.

Please note: Customers may need to bear return courier costs unless the issue is due to our error.

4. Refund Policy

After the returned item passes quality inspection:

  • Prepaid orders: Refunds will be initiated to the original payment method (within 5–7 business days).

  • COD orders: Refunds will be issued via bank transfer or wallet credit after verification.

Refunds will not include original shipping charges (if any), unless the product was faulty or wrongly delivered.

5. Exchange Policy

If you prefer an exchange:

  • We can replace the same product (if available in stock), or

  • You can choose another product of equal value.

If the replacement item costs more, you’ll need to pay the difference.

6. Order Cancellation

You can cancel an order before it is shipped by emailing us at support@yuktiaira.in.
Once shipped, cancellation is not possible, but you can follow the return process after delivery.

7. Product Care & Responsibility

All garments are made with care and craftsmanship.
We recommend following the washing and care instructions provided to maintain product quality.
We are not responsible for damage caused by improper handling or washing.

8. Policy Updates

We may update this policy occasionally to ensure better customer experience and compliance with new regulations.
The updated version will always be available on this page.

9. Contact Us

For return, refund, or exchange assistance, please contact:

Kanakashri Fashion (by YuktiAIra)
📧 support@yuktiaira.in
📍 Goa, India
🌐 https://kanakashrifashion.yuktiaira.in/

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